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After your job completed, Sauce Labs attempted to upload the video we recorded to our storage provider. Something went wrong with this process and we were unable to do so before the VM was erased. Unfortunately, there is no way for us to recover the video of this test.


This is generally caused by an infrastructure or network issue with Sauce Labs or our storage provider. This is very rarely caused by customer tests, but in those cases, it may be caused by the  impact of the test on the virtual machine, leading, for example, to out of memory errors. 

How to Resolve

Check to see if we have an ongoing incident with video storage. If not, re-run your test.

If you experience this issue repeatedly while there is no listed issue, reach out to for assistance.

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