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I get a 500 error when attempting to connect to Sauce Labs using SSO.

  • Make sure the account you're attempting to access is still active. If it has been deleted, the Sauce Labs account owner needs to restore it. 
  • Make sure the attributes in the IdP SAML Metadata Export file are set up correctly, and then re-upload the file.

When I use SSO, I get logged into the wrong account (for example, sso-sauce-john.smith instead of john.smith).

Users are registered with an account based on the user name in the UserID field of the IdP SAML Metadata Export field, so you should check that the right email address is provided in that file. If the UserID field contains a user name rather than an email address, then the SSO user database will create a new user based on the domain name associated with your account.