- Platform Configurator
- Getting Started with Selenium for Automated Website Testing
- Getting Started with Appium for Mobile Native Application Testing
- Selenium Bootcamp by Dave Haeffner
- Appium Bootcamp by Dave Haeffner and Matthew Edwards
You'll see this error when our infrastructure loses communication with the VM being used for your test and can't regain that connection after a reasonable time. If you only get this message rarely and randomly, it is probably a fluke on our end caused by an infrastructure blip.
However, if you are experiencing this error repeatedly for a specific test or set of tests, there may be an issue on your end that's causing the failure. For example, if the error regularly appears after a specific Selenium command, there could be something wrong with the test that is causing Selenium to crash. We have also seen issues with pre-run executables.
- There may have been a hiccup in our infrastructure. If this message comes up rarely and randomly, this is most likely the cause.
- If the error comes up repeatedly, there is likely an issue with your test. Most likely causes are:
- Your test is consuming too much memory
- A pre-run executable is causing the browser to start to hang
How to Resolve
For random, rarely occurring issues, ignore and re-run your test.
For repeat occurrences:
- Try breaking up your tests into smaller, more atomic, more independent chunks. We recommend that tests should take no longer than five minutes to run.
- If you suspect the problem is with your app's memory requirements, lowering the screen resolution may lower the rendering requirements.
- Try removing any pre-run executables from your desired capabilities to see if that resolves the problem.
- Once you've done all of the above, raise a support ticket.